Our credit card machines are set up to take contactless payment via credit or debit card, smartphone, Google Pay, Apple Pay or smartwatch.

Of course we will also continue to accept cash in the future.

Now all possibilities are available to you!

A first impression of cleanliness is very important to us. It is even more important to enhance and implement the cleaning routines in all areas and to give a pathogen no chance. These include the lift, the toilets, the reception, the hand rails and the door handles.

A hand disinfectant dispenser, located in the hotel entrance area, is available to you at all times.

The electronic invoice is one of the preventive measures that we give particularly importance to. It’s the best option to guarantee your safety during check-out and to help the environment through a further step towards sustainability!

We e-mail you the invoice immediately after the payment. Please don’t forget to enter your e-mail address in the registration form during the check-in so that our front desk may send you the invoice in a fast, digital way.

Our elevator is very comfortable and will take you quickly to your room. In your best interest we ask you to use the elevator either alone or only with the persons of your household.

Alternatively you can use our beautiful, spacious and historic staircase. Here you will have enough space to maintain the minimum distance as per regulation. Please make sure you do!

Also our employees are requested to use the elevator one at a time or to take the stairs instead. On top of everything this will ensure the benefits of a short workout.

Our employees have the opportunity to be tested for the coronavirus twice a week.

For our guests, but for our employees, this is an important step for a little more safety in our everyday life.

A responsible approach to hygiene has always been a top priority in all departments of the Hotel VICTORIA. In order to guarantee the highest health and safety standards during your stay, we revised and enhanced our hygiene concept in all departments.

Our employees from the departments of housekeeping, food & beverage, front desk and management are trained in our current hygiene strategy. With workshops and through our intranet communication we manage to keep every employee up to date about all hygiene practices and to ensure that everyone gets familiar with the current regulations!

You can rely on our team. We are very proud to assure you that our staff is composed of in-house employees. At the VICTORIA we are committed to work together according to our special motto WITH-ONE-ANOTHER and we can therefore guarantee our quality and high standards at all times.

It’s particularly important for us to emphasize that we have been working with an in-house housekeeping team for over 125 years. Even though it’s very common for a hotel of our size to cooperate with an independent cleaning company due to budget reasons, we prefer to rely on the long-standing experience of our housekeeping personnel and especially of our housekeeping manager!

You can rely on us, our team works on a daily basis to ensure you a safe environment!

Your room is your home during your stay! We would like to guarantee you and our employees alike the maximum of safety and therefore we offer you the possibility to decline the daily room cleaning.

This offer is optional for you. Our goal is to guarantee absolute safety and furthermore we pay a lot of attention to sustainibility and want to treat our resources wih care. If you decide not to have your room cleaned on a daily basis, please inform the front desk!

Are you planning to stay longer in our beautiful city and would like to have your room cleaned every now and then? No problem! Please inform our front desk the evening before or in the morning on your way to the breakfast room and we will take care of it.

Our housekeeping team will provide you any time with all the hygiene items you need, such as toilet paper, even if you skip the room cleaning service. Please let us know how we can assist you!

We have given a lot of thought especially to the issues concerning room cleaning. 

All areas of the room are thoroughly disinfected and aired after each departure. We pay special attention to sensitive items and surfaces such as the TV remote control, light switches, glasses and door handles.

A special air purification system disinfects and filters a large part of the viruses and bacteria from the air and ensures a pleasant indoor climate in your room. You can find the manufacturer's certificate here.

In order to ensure the safety of our guests and staff, we ask guests who have been in a virus-variant area in the past 10 days to refrain from travelling.

The current virus-variant areas listed by the Rober Koch Institute can be found here!

For all guests not arriving from a virus-variant area, the current entry and accommodation conditions apply:

We distinguish between vaccinated, recovered and tested by check-in. 

Enjoy our Vital VICTORIA Breakfast!

We found a clever and tasty solution to give you the perfect start to your day with our Vital VICTORIA Breakfast.

You are welcome to enjoy our VICTORIA Breakfast Tapas!

Prepared by our breakfast team and served at the buffet according to the current hygiene requirements.

Our VICTORIA Breakfast Tapas are: classic, delicious, sweet, savory, seasonal, creative, fresh, vegan and so much more!

Let us surprise you!