Hotel Victoria Nürnberg
Königstraße 80 90402 Nürnberg Bayern, Germany
+49 911 24050 ab 82 EUR Logo Hotel Victoria Logo Hotel Victoria
Hotel Victoria

Privacy Policy

(Version August, 01 2019)

Via our website we generally do not record personalized data (name, address, email address).
Though with every access of a user to a website of Hotel Victoria Theodor Schuler GmbH & Co. KG and with every demand of a file data about this process is memorized in a log.

Hereafter we show you what happens with the data incurred and which safety measures we implemented.
In detail every demand of the following data is memorized:

  • name of the accessed file
  • date and time of the access
  • transferred data volume
  • website from which the file was requested (referrer URL)
  • websites which you requested on our website
  • access status (file transferred, file not found, etc.)
  • used web browser and used operating system
  • name of the service provider
  • complete IP address of the requesting computer

Due to technical security, especially for the defense of attempted hacking of our web server, those data is memorized. A combination with other data from other data basis is not carried out. All data is deleted finally and in full.

Additional details can be found in our imprint.
 

1. Collection and usage of data

1.1. Our website is an informational platform that we would like to use to answer your enquiries. In order to make contact requests more personal, you have the option of providing your name, address and email address via the contact form. Of course, providing just your email is sufficient for us to answer your inquiries.

1.2. If you place orders or bookings via our website or otherwise (e.g. by telephone), we will generally record personal information such as your name and address and possibly your desired delivery address, email address, telephone number, credit card number as part of the order process. Our pursuit is to offer all our guests and visitors an excellent service. This includes also the safeguarding of your data. Online reservations via our website are realized by the online booking engine caesar data & software GmbH, Eisenhüttenstr. 4, 40882 Ratingen whose provider is our contract partner.
For an easier shopping process and for the subsequent contract execution the webshop operator Ongus Internet GmbH, Nitscha 213/1, 8200 Gleisdorf, Austria saves - as part of the cookie regulations - the IP data of the user as well as name, telephone number, mail address, address (if provided) and credit card details of the buyer. All the data you provide are generally transferred in encrypted form. Our contract partner has undertaken the obligation to ensure a privacy-friendly handling. The partner takes organizational and technical measures for the protection of your data.


2. Purposes for which we use your data
We use your data to enable you to visit our website (connection setup) and to create anonymous usage statistics based on the automatically transmitted data which enable us to track the use of our website and to tailor it to your needs and target group. (1)
In addition, we process personal data in order to answer your contact inquiries, to process orders or bookings and to tailor our services to your wishes. Where required, we may also use your personal data in order to enforce our or third party rights. (2)

We also use your personal data for marketing our services to you (such as sending brochures).(3) With your consent we will also send you e-mail newsletters.(4)

 
3. Disclosure of data to third parties


3.1 We transmit personal data collected in connection with the handling of orders and bookings to service providers who help us process your orders and bookings. In particular, this pertains to providers of credit card billing services, insofar as it is necessary to transmit the data for the purpose of payment processing. We work with the following companies in this regard: American Express International Inc. NL Deutschland, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (for AMEX cards; Concardis GmbH, Helfmann-Park 7, 65760 Eschborn (für Visa, MasterCard, Diners/Discover Card, JCB, CUP, Maestro, VPay).
Making a reservation via our website, this happens through the online reservation system caesar data & software GmbH, Eisenhüttenstr. 4, 40882 Ratingen.

3.2 When requesting our newsletter, your personal data like email address and eventually name may be transferred to provider for sending our newsletters CleverReach GmbH & Co. KG,Mühlenstr. 4, 26180 Rastede  with your consent and revocable at any time.


4.1 Cookies
We use cookies on our website. First and foremost, this serves to make your online visit more enjoyable and personalized.
Cookies are small and often encrypted text files that are stored in your browser directory. Cookies make it possible to identify you as a specific customer and to store both your personal preferences when using our website and technical information. The main benefit for you is that you do not have to enter the information contained in the cookies every time you visit our website. Cookies do not necessarily contain or reveal personal information. If, however, you enter personal information on our website, this may be associated with the data stored in the cookies. Operators of other websites, however, have no access to these files. Most of the cookies we use are so called „session cookies” which are automatically deleted after your visit. Cookies will do no harm and do not contain any virus. Most web browsers accept cookies automatically. However the possibility exists to change the settings of your browser if you do not want to send the information.
 

4.2 Use of von Google Analytics


4.2.1 We also use Google Analytics on our website. This is a Web analysis service offered by Google Inc. that enables the generation of detailed statistics on website traffic and its sources. We use Google Analytics solely for statistical purposes, such as in order to track how many users have clicked on a particular item of product information or reports about website activities. Google Analytics is based on cookies and records information about your use of our website including your IP address. To prevent users being identified by their IP addresses, we use a special code to ensure that your IP address is recorded solely in truncated and therefore anonymised form "_anonymizeIp()". It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. based in the United States but not united with other google data. The storage of google analytics cookies is based on Art. 6 (1) f) GDPR.
You can prevent the cookie storage via the settings of your browser software. We inform you that in this case you eventually will not be able to use all functions of this website.

Google is self-certified under the Privacy Shield to provide an adequate protection of your personal data under EU law. You can prevent that data is collected and transferred to Google Inc. by downloading and installing the plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de].

4.2.2 You may prevent the collection of your data through Google Analyctics by activating the following link. An Opt-Out-Cookie will be placed which impedes the storage of your data during following visits: Deactivate Google Analytics.
More information about the handling with user data at Google Analytics may be found in the privacy protection note of Google: https://support.google.com/analytics/answer/6004245?hl=de.

4.2.3 We have data processing contract with google and adapt to the strict requirements of the German data protection authority while using Google Analytics.
 

4.3 Use of Google Adwords Conversion-Tracking
This website uses Google Adwords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days, do not contain personal data and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser.

The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

4.4 Use of Google Tag Manager

This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tag Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn collect data if necessary. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager.


4.5 Use of YouTube
This website uses plugins from YouTube. YouTube is operated by YouTube, LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. 

On some of our websites we use plugins of YouTube. When you view a page of our website that contains such a plugin, a connection is made to the YouTube servers and the plugin is displayed on the page via a message to your browser. Information is transmitted to the YouTube server about which of our web pages you have viewed. If you are logged in to YouTube at the time, this information is sent to your personal YouTube user account. By using the plugin functions (e. g. by playing a video or making a comment), this information is also sent to your YouTube account. You can only prevent this by logging out before using the plugin and by deleting the cookies. You can find information on the collection and use of data through the platform / plugins in the privacy policy section at http://www.google.de/intl/de/policies/privacy/.


4.6 Use of Facebook Pixel
Our website uses the visitor action pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). With this tool the behavior of the users can be tracked after they were transmitted to our website after clicking a Facebook advertisement. By this the efficacy of Facebook advertisements can be evaluated for statistical and market research purpose and be optimized for future advertising campaigns.

The collected data is anonymous for us as operator of the website; we are not able to draw conclusions on the identity of the user. The data is stored and processed by Facebook so that a connection to each user profile is possible. Facebook may use the data for their own commercial purposes; according to the Facebook-data protection note. Thus Facebook may also enable to place ad on Facebook-pages as well as outside from Facebook. The use of the data can be influenced by us as operator of the website. You find more Facebook-information concerning the protection of your privacy here: www.facebook.com/about/privacy/.
Moreover you may de-activate the remarketing function “custom audiences” in the settings for advertisements: www.facebook.com/ads/preferences/.
Therefore you need to be logged in with your Facebook account. If you do not suppose of a Facebook account, you can deactivate usage based advertising of Facebook on the website of the European Interactive Digital Advertising Alliance deaktivieren: http://www.youronlinechoices.com/de/praferenzmanagement/.
 

5. Retention of data

We only store personal data for as long as it is necessary for the provision of the services you require.

5.1 Data collected while browsing our website and which may be legally considered personal data (such as the complete IP address) will be stored for a period of time of 180 days unless an exceptional event, such as after a hacker attack, requires a longer period of storage.

5.2 Personal data arising from a booking will be stored for the duration of maximum 10 years. In the case of a membership for the use of the Blue Spa, personal data will be saved until the end of the membership. Afterwards, the Spa membership agreements will be stored for 10 years. If you subscribe to a newsletter, corresponding data will be stored at least until you unsubscribe.

5.3 Data without personal references can be stored permanently.
 

6. Notice concerning the party responsible for this website and privacy officer
The party responsible for processing data on this website is:

Hotel Victoria Theodor Schuler GmbH & Co. KG
Königstraße 80
90402 Nürnberg
Germany

Telephone: +49 911 24050
E-Mail: book@hotelvictoria.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Additionally, we appointed an intern data protection representative for our company:

Mrs Katharina Germendorff
E-Mail: katharina.germendorff@hotelvictoria.de


7. Your rights

7.1 If you wish to view, delete, update or limit your personal data that we have collected via our website, you can contact us at any time by email or phone. You will find our contact details at the end of this Privacy Notice and in our legal notice. The same applies if you have any questions about the data we hold about you or the use thereof.

7.2 If you wish to have your data deleted, it will be erased immediately from our system unless we are obliged to continue storing it to comply with statutory retention periods. Under such circumstances, we will ensure that your data is prevented from being used for other purposes.

7.3 In addition, you may contact us at any time and object to the processing of personal data concerning you in justified cases. This applies in particular to the collection of your data for the statistical recording of our web users by Google Analytics as well as for advertising purposes.

7.4. If you have given consent to your personal data being used for advertising purposes, you may withdraw this consent at any time with future effect.

8. Links to other websites
Our website contains links to websites that are operated by third-party providers, including links to social networks such as Facebook, Twitter and Pinterest. This Privacy Notice does not apply to the collection, processing and use of personal data by such third parties. Please note that we are unable to accept any responsibility for the content of third-party websites or for their compliance with data protection requirements. We do not have a bearing on the content of these websites. Therefore No warranty shall be given and no liability accepted. We therefore recommend that you consult their data protection guidelines.
The links were proven at the time the links were installed regarding possible infringements or recognizable legal violations. Unlawful contents were unforeseeable at the time of the examination. A steady control without concrete indication of legal violations is unreasonable. In the case of becoming aware of corresponding legal infringements, we will remove these contents immediately.

9. Security   
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as order and inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar. If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
 

10. Amendments to this Privacy Policy
This Privacy Policy may be updated periodically. We will update the date at the top of its first page accordingly and encourage you to check for changes that we have made, which will be available at: www.hotelvictoria.de/kontakt/datenschutz.html.

11. Contact
Should you have any questions about this Privacy Protection Note or our use of your personal data, please do not hesitate to contact us directly in writing or via e-mail (book@hotelvictoria.de). You also have the option of contacting the responsible data protection agency. For the Hotel Victoria, this is the Bavarian Data Protection Authority (https://www.lda.bayern.de/en/index.html).

Last updated: June 10, 2018 

1) Legal basis is Art. 6 (1) f) of the General Data Protection Regulation (in the following: GDPR).
2) Legal basis is Art. 6 (1) a) or b) GDPR.
3) Legal basis is Art. 6 (1) f) GDPR.
4) Legal basis is Art. 6 (1) f) GDPR.

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